Privacy Policy

I am committed to protecting and respecting your privacy.

This Policy explains when and why I may collect personal information about people who visit this website, how I use it, the conditions under which I may disclose it to others and how I keep it secure.

This privacy policy makes three promises to you:

  1. I will not release personally identifiable information about you without your permission (except as needed to provide to you the services you have expressly requested). See Third Party Relationships below
  2. You can manage and control the information that you have voluntarily provided to me
  3. You can tell me what your privacy questions and concerns are so that I can respond

This Policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using this website, you’re agreeing to be bound by this Policy.

Any questions regarding this policy and privacy practices should be sent by email to jenni@chancecoaching.com.

Who am I?

I am Jenni Donato, trading as Chance Coaching CIC.

How do I collect information from you?

I obtain minimal information about you when:

  • you use this website
  • you contact me about products and services I offer
  • confidential coaching sessions

What information do I collect from you?

You can visit this site and browse it without telling me who you are or revealing any personal information about yourself to me.

It is only when you contact me from the Contact Page of the website that you will be asked to provide me with personally identifiable information.

The personal information I collect is minimal, as follows:

  • Your name
  • Your email address
  • Confidential coaching sessions may require more personally identifiable information which is held securely. See also Your choices.

How is your information used?

Your minimal personal information may be used in several ways:

  • to provide a first and last name on messages you receive from me
  • to provide you with client support services
  • to carry out our obligations arising from coaching agreements entered into by you and me
  • to seek your views or comments on the services I provide
  • to send you, on occasion, communications that may be of interest to you. These typically include articles and newsletters. See Your Choices
  • to record (anonymously) visits to certain pages on this website, in order for me to improve the content I provide. See Use of Cookies

The retention period for personal information is reviewed on a regular basis. I hold your personal information in systems for the required amount of time to support my client arrangements with you.

Profiling

From time to time, I may analyse your personal information to create a profile of your preferences so that we can contact you with information relevant to you. See Your Choices.

Your choices

You have a choice about whether or not you wish to receive information from me.

The information I may send to you from time to time can include:

  • a newsletter
  • details about freebies and offers
  • articles related to coaching

Alterations

You can update your details or change your contact preferences at any time by contacting me by email at jenni@chancecoaching.com.

Removal

If you do not want to receive direct communications from me about my work or services, please notify me at: jenni@chancecoaching.com.

Confirmation of Changes

I will confirm your alteration or deletion requests within five working days.

How you can access and update your information

The accuracy of your information is important to me.
You have the right to ask for a copy of the information Chance Coaching CIC holds about you.

If you change email address, or if you believe any of the information I hold is inaccurate or out of date, please email me at jenni@chancecoaching.com.

I will confirm your alteration or deletion requests within five working days.

Third party relationships

I may pass your information to a narrow and select group of third party providers for the purpose of completing tasks and providing services to you on my behalf (for example to send mailshots through Mailchimp). You can recognise these by joint branding (such as Mailchimp, Chance Coaching CIC, etc).

When I use third party service providers, I disclose only the personal information that is necessary to deliver or to support that service and not to use it for their own direct marketing purposes.

I will not release your information to third parties beyond the Chance Coaching CIC network unless I am required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

If you have any questions about whether certain information, content or services pertain to us, or are “powered” by one of our partners, please contact me at jenni@chancecoaching.com.

Security precautions in place to protect the loss, misuse or alteration of your information

When you provide personal information, I take steps to ensure that it is treated securely.

I do not store sensitive information such as credit or debit card details. For details on the minimal information I hold on you, see What information do I collect from you?

I operate secure data networks protected by industry standard firewall and password protection. I have security measures in place to attempt to protect against loss, misuse and alteration of our user data under my control.

Only key personnel have access to the information you provide to me. While I cannot guarantee that loss, misuse or alteration to data will not occur, I go to significant lengths to prevent such unfortunate occurrences.

Use of ‘cookies’

Like many other websites, this website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit your browser help pages. Turning off cookies may result in a loss of functionality when using our website.

Links to other websites

This website may contain links to other websites run by other organisations. This privacy policy applies only to this website‚ so I encourage you to read the privacy statements on the other websites you visit. I cannot be responsible for the privacy policies and practices of other sites even if you access them using links from this website.

In addition, if you linked to this website from a third party site, I cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to me may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If your information is transferred outside of the EU in this way, I will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use my services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

This Policy is reviewed regularly. This Policy was last updated in November 2018.

Queries

Any questions regarding this policy and privacy practices should be sent by email to jenni@chancecoaching.com.